wi63 Privacy Policy

1 Scope & Controller

This Privacy Policy applies to all personal data collected, processed, stored, or disclosed by wi63 in connection with the operation of the wi63.net online casino and sports betting platform, including all associated mobile-optimised interfaces and customer support channels.

The data controller for the purposes of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) is the wi63 operating entity, a PAGCOR-regulated online gaming operator. References to "wi63", "we", "us", or "our" in this policy refer to that entity. References to "you", "your", or "player" refer to any individual whose personal data is processed by wi63, including registered account holders, prospective players, and visitors to the platform.

This policy is written in English. In the event of any inconsistency between this English version and any translation, the English version shall prevail.

2 Data We Collect

wi63 collects personal data that is necessary and proportionate to the purposes described in this policy. The categories of personal data we collect include:

We do not collect sensitive personal information — such as racial or ethnic origin, political opinions, religious beliefs, or health data — unless specifically required for a regulatory purpose (for example, self-exclusion records maintained for responsible gaming compliance).

3 How We Collect Data

wi63 collects personal data through the following channels:

• Direct registration: When you create a wi63 account, you provide your mobile number, date of birth, and identity details directly through the registration form.
• KYC submission: When you submit a government-issued ID and supporting documents for identity verification prior to withdrawal.
• Platform use: Automatically collected as you navigate and interact with the wi63 platform — including IP addresses, session data, and game activity logs.
• Payment processing: Transaction reference data generated when you deposit or withdraw funds via GCash, Maya, BPI, BDO, or other accepted Philippine payment channels.
• Customer support: Information you voluntarily provide when you contact our support team via live chat or email.
• Cookies and tracking technologies: As described in Section 6 of this policy.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, wi63 must have a lawful basis for processing your personal data. We rely on the following legal grounds:

• Contract performance: Processing necessary to provide the wi63 service to you under our Terms and Conditions — including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with PAGCOR licence conditions, the Anti-Money Laundering Act (AMLA), the Terrorism Financing Prevention and Suppression Act, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud detection, platform security, abuse prevention, and internal analytics, where those interests are not overridden by your privacy rights.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we will obtain your consent in advance. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 How We Use Your Data

wi63 uses the personal data we collect for the following purposes:

• Creating and managing your wi63 account, including identity and age verification (21+ minimum age requirement)
• Processing deposits and withdrawals via Philippine payment channels (GCash, Maya, QR Ph, InstaPay, BPI, BDO, Metrobank, GrabPay, PesoNet, and 7-Eleven CLiQQ)
• Providing access to wi63's casino games, sports betting markets, bingo, slots, e-sports, and the Golden Bank product
• Complying with PAGCOR regulatory requirements, including player verification and gaming activity reporting
• Conducting anti-money laundering (AML) and counter-terrorism financing (CTF) monitoring as required by the Anti-Money Laundering Council (AMLC) of the Philippines
• Detecting and preventing fraud, cheating, collusion, and bonus abuse on the platform
• Administering responsible gaming tools — including deposit limits, self-exclusion records, and session monitoring — in accordance with PAGCOR responsible gaming standards
• Resolving disputes, investigating complaints, and responding to support requests
• Improving platform performance, game offerings, and user experience based on aggregated usage analytics
• Sending you important account communications — such as transaction confirmations, security alerts, and policy updates — via SMS or email
• Sending promotional communications about wi63 bonuses, new games, and special offers, only where you have provided consent and have not opted out

6 Cookies & Tracking Technologies

wi63 uses cookies and similar tracking technologies (such as session tokens and local storage) to operate the platform, maintain your login session, and improve your experience. The types of cookies we use are:

• Strictly necessary cookies: Required for core platform functions — including login sessions, game state persistence, and payment flows. These cannot be disabled without breaking platform functionality.
• Performance cookies: Collect anonymised data about how players use the platform (e.g., which games are most visited, where errors occur) to help us optimise performance. No personally identifiable information is collected by these cookies.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience on return visits.
• Analytics cookies: Used internally to understand aggregate player behaviour patterns. wi63 does not share analytics data with third-party advertising networks.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use wi63. Disabling other cookie types will not prevent you from accessing the platform but may reduce personalisation features.

7 Data Sharing & Disclosure

wi63 does not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

• PAGCOR and regulatory authorities: wi63 is required to share player data, gaming activity records, and KYC documentation with PAGCOR and other relevant Philippine regulatory bodies upon request or as part of our licence conditions.
• Anti-money laundering authorities: Where required by the Anti-Money Laundering Act (AMLA), wi63 will report covered transactions and suspicious transactions to the Anti-Money Laundering Council (AMLC) without prior notice to the player concerned.
• Payment processors: Your financial transaction data is shared with Philippine payment service providers (such as GCash, Maya, BPI, BDO, and Metrobank) solely to the extent necessary to process your deposit or withdrawal.
• Identity verification services: KYC document data may be processed by a third-party identity verification provider operating under a data processing agreement with wi63 and subject to equivalent data protection standards.
• IT and platform service providers: wi63 may engage third-party technology providers (e.g., cloud hosting, cybersecurity, and customer support tooling) who process personal data on our behalf under binding data processing agreements.
• Legal proceedings: Where required by a valid court order, subpoena, or other lawful legal process issued under Philippine law.

All third parties who process personal data on behalf of wi63 are required to maintain confidentiality, implement appropriate security measures, and use the data only for the purpose for which it was shared.

8 Data Retention

wi63 retains personal data for as long as is necessary to fulfil the purposes described in this policy and to comply with applicable legal and regulatory obligations. Our general retention guidelines are as follows:

• Account data and KYC documents: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Financial transaction records: Retained for five (5) years from the date of each transaction in accordance with AMLC requirements.
• Gaming activity logs: Retained for three (3) years from the date of activity for dispute resolution and regulatory audit purposes.
• Responsible gaming records (e.g., self-exclusion): Retained for the duration of the exclusion period plus a minimum of two (2) years thereafter.
• Customer support communications: Retained for two (2) years from the date of last contact, unless related to an unresolved dispute.
• Marketing consent records: Retained until consent is withdrawn, plus six (6) months for audit purposes.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

9 Your Privacy Rights

Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by wi63:

To exercise any of the above rights, contact our Data Protection Officer using the details in Section 14. wi63 will respond to all verifiable data subject requests within fifteen (15) calendar days, as required by the Data Privacy Act. In complex cases, this period may be extended by a further fifteen (15) days with written notification.

10 Children's Privacy

The wi63 platform is strictly restricted to individuals who are 21 years of age or older, in accordance with PAGCOR's minimum gambling age requirements. wi63 does not knowingly collect personal data from persons under the age of 21.

Age verification is conducted as part of the KYC process using a government-issued Philippine ID. Any account found — after verification — to belong to a person under 21 years of age will be immediately closed. The account balance (representing real-money deposits only, net of any bonus or winnings) will be returned to the original deposit method.

11 Security Measures

wi63 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• Encryption: All data in transit is protected by SSL/TLS encryption. Sensitive data at rest (including KYC documents and financial records) is encrypted using AES-256 or equivalent standards.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. wi63 staff with access to player data undergo background screening and are bound by confidentiality obligations.
• Multi-factor authentication: SMS OTP verification is required for account login on new devices and for sensitive account actions such as withdrawal requests and password changes.
• Monitoring and logging: wi63 operates continuous security monitoring and maintains audit logs of all access to personal data by internal and third-party personnel.
• Penetration testing: The wi63 platform undergoes regular third-party security assessments to identify and remediate vulnerabilities.
• Segregated player funds: Player account balances are held in bank accounts separate from wi63's operational funds, in accordance with PAGCOR requirements — protecting your funds in the event of any financial difficulty affecting wi63.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, wi63 will notify you and the National Privacy Commission in accordance with the Data Privacy Act's breach notification requirements.

12 Cross-Border Data Transfers

wi63 primarily stores and processes player data within the Philippines. Where any personal data is transferred to, or processed by a service provider located outside the Philippines — for example, a cloud infrastructure provider with regional data centres — wi63 ensures that such transfers are conducted in accordance with the Data Privacy Act's requirements for cross-border data transfers.

Specifically, wi63 will only transfer personal data outside the Philippines where:

• The receiving country provides an adequate level of data protection as determined by the National Privacy Commission; or
• Appropriate contractual safeguards (such as standard contractual clauses or binding corporate rules) are in place between wi63 and the receiving entity; or
• The transfer is necessary for the performance of a contract between you and wi63 (e.g., processing a payment via an international payment network).

13 Changes to This Privacy Policy

wi63 may update or amend this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. The effective date at the top of this page reflects when the current version came into force.

Where a change is material — meaning it significantly affects your rights or our obligations — wi63 will provide advance notice via the platform or by SMS to your registered Philippine mobile number. For minor or clarificatory changes, the updated policy will be published on this page without separate notification.

Your continued use of the wi63 platform after the effective date of a revised Privacy Policy constitutes your acknowledgment of the changes. If you do not accept the revised policy, you should cease using the platform and may request account closure.

14 Contact & Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a data privacy concern, please contact wi63's Data Protection Officer (DPO):

• Email: [email protected] — plain text, not a clickable link
• Live Chat: Available 24/7 directly on the wi63 platform — the fastest way to reach our team

wi63 will acknowledge privacy inquiries within five (5) business days and aims to resolve all data subject requests within fifteen (15) calendar days of identity verification. Where a matter requires additional investigation, we will communicate a revised timeline in writing.

If you are not satisfied with wi63's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.